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Terms & Conditions

You probably aren’t reading this page, but if you are, please feel free to take a look at our Terms and Conditions.

When you order from us or use our site, you do so with these terms in mind.
If you don’t accept these terms and conditions, you won’t be able to order anything from our site.

1. INFORMATION ABOUT US

www.fuegowoodfiredovens.com (“our site”) is a site operated by Porta Gayola Limited (“we”, “us”, “our”).
Registered in the UK: No. 07804343.
Registered office and main trading address – Unit 427C, Birch Park, Thorp Arch Estate, Wetherby, LS23 7FG, England
VAT No. 129 1988 79

2. YOUR STATUS

By placing an order through our site, you confirm that:
(a) you’re legally capable of entering into binding contracts, and
(b) you’re at least 18 years old.

3. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

3.1 After placing an order, you’ll receive an email from us to let you know we’ve received it. This doesn’t mean your order has been accepted though; you’re effectively offering to buy something from us. (It’s nothing personal; just a legal thing. It’s quite common.)
To confirm acceptance of your order, there’ll be an email. We call it the ‘Dispatch Confirmation’.

4. CONSUMER CANCELLATION RIGHTS

4.1 If you’re a consumer, you have the right to cancel your order and receive a full refund (see our Refunds policy below). Your right to cancel starts from the date of the Dispatch Confirmation. If the Products have been delivered to you, you may cancel at any time within 7 working days, starting from the day after you receive the Products.
4.2 If you’d like to cancel, please let us know by email (info@fuegowoodfiredovens.com) or post at:
Fuego Wood-fired Ovens
Unit 427B, Birch Park
Thorp Arch Estate
Wetherby, LS23 7FG
You’ll also have to return the Products to us at: Fuego Wood-fired Ovens, Unit 427B, Birch Park, Thorp Arch Estate, Wetherby, LS23 7FG, as soon as you can, and at your own cost. You have a legal obligation to take reasonable care of the Products while you’ve got them.

5. AVAILABILITY AND DELIVERY

5.1 You’ll receive your order by the date set out in the Dispatch Confirmation unless we’ve discussed another arrangement.
5.2 We only deliver Products to addresses in the UK, EIRE and the Channel Islands.
5.3 In relation to delivery of a Fuego Wood-fired Oven, please note that the delivery company operates a “kerb-side delivery policy” that goes a little something like this:
(a) The delivery driver will unload and deposit the Product at the entrance to your property;
(b) The delivery driver can’t legally enter your property to move the Product. For safety reasons, they’ll also avoid uneven or sloping ground (Fuego Wood-fired Ovens are pretty heavy);
(c) The delivery driver has no legal responsibility to unpack the Product.
(d) Neither the third-party delivery company nor Fuego Wood-fired Ovens are responsible for the disposal of the pallet on which the Product will be delivered.
5.4 By signing the delivery receipt provided by the delivery driver, you acknowledge that you’ve inspected the Product(s) and confirm that they do not show any signs of fault or damage. Make sure you have a thorough look!
5.5 We are only able to deliver to European Union addresses and our delivery charges relate to delivery to one single address. We are unable to split orders to separate addresses.
5.6 Deliveries will only be made between Monday to Friday and between the hours of 9.00am and 5.30pm by a nominated third-party pallet service or courier on our behalf. We are unable to provide specific delivery times. You must ensure that a responsible person is available to accept delivery as the courier will require a signature for all deliveries. Products cannot be left with any third parties and you will be responsible for any additional delivery charges incurred for failed deliveries.
5.7 If for any reason you fail to accept delivery of any Product when they are ready for delivery, or we are unable to deliver the Product on time because you have not provided the correct delivery address or appropriate instructions, or no-one was there to accept the delivery at the time notified to you:
(a) risk in the Product shall pass to you;
(b) the Product shall be deemed to have been delivered; and
(c) we may store the Product until delivery, whereupon you shall be liable for all related costs and expenses (including, without limitation, storage and insurance).
5.8 You must provide at the delivery address and at your expense adequate and appropriate equipment and manual labour for loading the Product.
5.9 Any dates quoted for delivery are intended to be an estimate only and we shall not be liable for any delay in the delivery of Products however incurred. Time for delivery shall not be of the essence. If no delivery date is specified, delivery shall be within a reasonable time.
5.10 Oven delivery charges:

CHARGES TABLE

5.11 Parcel delivery charges:
Free Delivery
For all orders of £50 and over within mainland UK, we offer a Free Standard Delivery Service 1-2 Days (Order by 1pm) – £0.00
For all orders of £100 and over within mainland UK, we offer a Next Day AM Delivery Service (Order by 1pm) – £3.25 extra
Mainland UK
For all orders below £50 within mainland UK, we offer a Standard Delivery Service 1-2 Days (Order by 1pm) – £6.50
For all orders below £50 within mainland UK, we offer a Next Day AM Delivery Service (Order by 1pm) – £9.75
Saturday Delivery
For all orders below £50 within mainland UK, we offer a Saturday Delivery Service (Order by 1pm on Fridays) – £15.00
For all orders of £50 and over within mainland UK, we offer a Saturday Delivery Service (Order by 1pm on Fridays) – £8.50 extra
Scottish Highlands & Islands (IV, HS, KA27-28, KW, PA20-49, PA60-78)
2 to 3 Days – £15.00
Isle of Wight (PO30-41)
2 to 3 Days – £12.50
Channel Islands
2 to 3 Days – £9.50

6. RISK AND TITLE

6.1 The Products will be your responsibility from the time of delivery.
6.2 Ownership of the Products will only pass to you when we receive full payment. That’s for the Products and Delivery.

7. PRICE AND PAYMENT

7.1 The price of the Products and our delivery charges will be as quoted on our site. That said, sometimes we make mistakes (we’re only human!), so if we do make a pricing error, we reserve the right to amend it.
7.2 Product prices include VAT. If the rate of VAT changes between the date of your order and the date of delivery, we’ll adjust the VAT you pay, unless you’ve already paid for the Products in full before the change takes effect.
7.3 Product prices and delivery charges are liable to change at any time. You needn’t worry if we’ve sent you a Dispatch Confirmation already.
7.4 Product prices are inclusive of costs and charges of packaging and insurance. They also include transport of Products where:
(a) Delivery is within mainland UK;
(b) The price of the Product(s) being delivered exceeds £50; and
(c) Your order includes a Product(s) other than charcoal.
7.5 If a, b or c don’t apply, there will be a shipping surcharge. We’ll let you know how much that is when you order.
7.6 It’s always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. If a Product’s correct price is less than our stated price, we’ll charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally either contact you for instructions before dispatching the product or cancel the order and let you know the situation.
7.7 If the pricing error is obvious and unmistakeable (like a Fuego Brick 80 for a tenner) and could have reasonably recognised by you as an error, we don’t have to provide the Products to you at the incorrect (lower) price.
7.8 Payment for all Products must be by credit or debit card.

8. OUR RETURNS POLICY

8.1 If you’ve changed your mind about accessories after you’ve received them, that’s fine. Just return them to us in their original packaging and in perfect resaleable condition within 14 days of delivery of your order and we’ll refund you in full, less a restocking fee of 10% or a minimum of £10, whichever’s greater. No delivery charges (including any premium delivery charges) will be refunded.
8.2 You can return your products via Royal Mail or any other suitable courier. If you are returning any fireclay items, please check that you have the appropriate insurance to cover for any possible breakages. Items must be returned to:
Fuego Wood-fired Ovens
Unit 427B Birch Park
Thorp Arch Estate
Wetherby, LS23 7FG
8.3 We will process your refund due to you as soon as possible, but never more than 14 days after you returned the item to us. We will refund the price of a defective product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.
8.4 If you decide you want to return your Fuego Wood-fired Oven, we will refund the full value that you paid, provided the oven is unused and in a resalable condition, less a 10% re-stocking fee. You will be liable for the shipping fee, which is typically around £60-100 (some locations have shipping surcharges, and if the strapping has been removed from the pallet there will be a re-strapping fee). Contact us at info@fuegowoodfiredovens.com to arrange collection.
8.5 Goods should be returned to us in a good, clean and saleable condition and in their original packaging. If the returned goods have not been looked after and are not in the condition that they were in when delivered to you, we reserve the right to pursue a claim against you separately.
8.6 If you believe your product to be defective, or that you are entitled to a replacement under warranty, please don’t return the item to us. Let us know by emailing info@fuegowoodfiredovens.com, with some photos showing the problem, and a short description telling us what went wrong and we’ll get back to you as soon as we can. See the warranty agreement here.
8.7 We will usually process any refund due to you as soon as possible and, never more than 14 days after you returned the item to us. We will refund the price of a defective product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.
8.8 Please note that wood-fired ovens and oven accessories have a 2 Year lifetime warranty (under normal use). Read the full warranty here.
8.9 If you have purchased using a credit card we will not refund the credit card charges we have incurred to process your payment.

9. OUR LIABILITY TO A BUSINESS

9.1 Depending on clause 9.3, we’ll only be liable to you for the Product price if we fail to comply with our Terms and Conditions for any reason.
9.2 Also depending on clause 9.3, we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories:
(a) loss of income or revenue;
(b) loss of business;
(c) loss of profits;
(d) loss of anticipated savings;
(e) loss of data; or
(f) waste of management or office time.
However, this will not prevent you claiming for loss of or damage to your physical property.
9.3 We do not in any way exclude or limit our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
(d) defective products under the Consumer Protection Act 1987; or
(e) any other matter for which it would be illegal for us to exclude our liability.
This clause does not apply if you are contracting as a consumer. Please see clause 10.

10. OUR LIABILITY TO A CONSUMER

10.1 If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer as a result, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it’s an obvious consequence of our breach.
10.2 We only supply Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
10.3 We do not in any way exclude or limit our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
(d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples)
(e) defective products under the Consumer Protection Act 1987; and
(f) any other matter for which it would be illegal for us to exclude our liability.
If you are contracting as a business, this clause 10 does not apply. Please see clause 9.

11. IMPORT DUTY

11.1 If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches you. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
11.2 Please also note that you must comply with all applicable laws and regulations of the country you’re ordering to. We will not be liable for any breach of any such laws.

12. INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE

We process information about you in accordance with our privacy policy. By using our website, you consent to such processing and you confirm that all data provided by you is accurate.

13. WRITTEN COMMUNICATIONS

Some laws say that some of things we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website.
For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement to be in writing. This condition does not affect your statutory rights.

14. NOTICES AND COMMUNICATIONS

All notices given by you to us must be given to Porta Gayola Limited at Fuego Wood-fired Ovens, Unit 427B, Birch Park, Thorp Arch Estate, Wetherby, LS23 7FG, or info@fuegowoodfiredovens.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order.
Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. We’ll consider letters that are properly addressed, stamped and placed in the post to have been sufficiently sent. In the case of an e-mail, if it’s been sent to your specified e-mail address, we’ll consider that proof of sending.

15. TRANSFER OF RIGHTS AND OBLIGATIONS IF YOU ARE A BUSINESS

15.1 The contract between us is binding on you and us and any representatives.
15.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
15.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
This clause 15 does not apply if you are contracting as a consumer. Please see clause 16.

16. TRANSFER OF RIGHTS AND OBLIGATIONS IF YOU ARE A CONSUMER

16.1 We may transfer our rights and obligations under these terms and conditions to another organisation, but that will not affect your rights or our obligations under this Contract.
16.2 You may only transfer your rights and obligations under this Contract if we agree to this in writing.
This clause 16 does not apply if you are a business. Please see clause 15.

17. EVENTS OUTSIDE OUR CONTROL

17.1 We will not be liable for any failure to perform our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
17.2 A Force Majeure Event includes anything beyond our reasonable control and includes in particular (without limitation) the following:
(a) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(b) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(c) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(d) impossibility of the use of public or private telecommunications networks;
(e) the acts, decrees, legislation, regulations or restrictions of any government; and
(f) pandemic or epidemic.
17.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

18. WAIVER

18.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
18.2 A waiver by us of any default will not constitute a waiver of any subsequent default.
18.3 No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 14 above.

19. SEVERABILITY

If any court or competent authority decides that any of the provisions of these terms and Conditions are invalid, unlawful or unenforceable to any extent, the term will be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

20. ENTIRE AGREEMENT

20.1 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.
20.2 We each acknowledge that, in entering into a Contract, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.
20.3 Each of us agrees that our only liability in this agreement (whether made innocently or negligently) will be for breach of contract.
20.4 Nothing in this clause limits or excludes any liability for fraud.
If you are contracting as a consumer, this clause 20 does not apply. Please see clause 21.

21. OUR CONTRACT WITH YOU

If you are contracting as a consumer, we intend to rely upon these terms and conditions in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.
If you are contracting as a business, this clause 21 does not apply. Please see clause 20.

22. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

22.1 We have the right to revise and amend these terms and conditions.
22.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless the authorities change them, or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation.

23. LAW AND JURISDICTION

Everything we talk about in these terms is governed by English law. Any dispute will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

24. THIRD PARTY RIGHTS

A person who is not party to these terms and conditions or a Contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

25. GIFT CARDS

Gift cards purchased via Fuego Wood-fired Ovens are redeemable when purchasing items sold on www.fuegowoodfiredovens.com. Gift cards may be exchanged for goods of a higher price than the face value of the card on payment of the difference.
The minimum amount available on a Fuego Wood-fired Oven gift card is £25.
Fuego Wood-fired Ovens gift cards may not be exchanged for cash or vouchers or used as a deposit on a credit agreement or may not be used on any other site.
For items bought with a gift card that you wish to exchange, these can either be exchanged for an item of equal or greater value or credit will be issued on your next purchase – at the point of ordering please contact customer service to validate credit. Please see our delivery & returns policy for more information on returning items.
The gift card will expire 12 months after purchase. Fuego Wood-fired Ovens gift cards are not cheque guarantee, credit or charge cards.
Please treat this gift card as cash. Fuego Wood-fired Ovens cannot be held liable for gift cards that are subsequently lost, stolen, damaged or defaced.
Fuego Wood-fired Ovens reserves the right to amend these terms and conditions from time to time where it reasonably considers it necessary to do so. Reasonable notice of such changes will be given where possible.
By using a gift card to make purchases on www.fuegowoodfiredovens.com, you accept and agree to these terms and conditions.

Joe Botham, Owner of Baratxuri Restaurant (Ramsbottom)

My Fuego wood fired pizza oven...

“Our Fuego wood oven has transformed our restaurant! As a piece of kit, it is extremely versatile and controllable, allowing us to roast all of our meats and vegetables in the wood burning oven as well as using it as a charcoal grill during service. The flavour of everything coming out of the Fuego clay pizza oven is incredible due to the amazing smoky, charred tones added to the smell and taste of everything that’s cooked in it. It is not expensive to run as all the kiln-dried wood we use heats the wood fired pizza oven pretty quickly and it retains its temperature really well, only needing to add logs to the fire a few times over the course of service.”

Joe Botham, Owner of Baratxuri Restaurant (Ramsbottom)
Claire & James, Owners of Thrush Nest Luxury Holiday Cottages (York)

My Fuego wood fired pizza oven...

“We wanted a traditional wood oven that ticked lots of boxes, for us it had to be made of brick for the authentic feel, have amazing functionality and great quality. Our Fuego clay pizza oven ticks them all. Our pizza nights are such a fantastic feature for the guests that stay in our holiday cottages and it’s a great way of bringing friends and family together for making those special memories. Highly recommended”

Claire & James, Owners of Thrush Nest Luxury Holiday Cottages (York)
Dominic Reeve, Owner Lord Stones Country Park (North York Moors)

My Fuego wood fired pizza oven...

“The traditional methods used within its construction and the unrivalled ability to retain heat have thoroughly impressed us. It has been a welcome addition to our BBQ and live music events. We cannot recommend the Fuego brand enough and it has been extremely popular with our chefs and customers alike.”

Dominic Reeve, Owner Lord Stones Country Park (North York Moors)
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